We want you to love your NEMA. If it isn’t right, here’s how returns work.
Your right to cancel. Under the UK Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving your order and return it within 14 days of telling us.
Our 30-day returns promise. On top of your statutory rights above, we give you a full 30 days from the day your order arrives to send an unworn bra back for a refund or exchange, as long as all tags and the hygiene liner are still in place.
Hygiene. As an intimate garment, the bra can only be returned unworn, unwashed, with all tags and the hygiene liner in place. For health and hygiene reasons we can’t accept returns where the item has been worn, washed, or has had the hygiene liner removed. This does not affect your rights in respect of faulty items.
How to return. Email hello@nemaactive.co.uk with your order number. We’ll send return instructions. Return postage for change-of-mind is [customer-paid / free]; we cover it for faulty or incorrect items.
Refunds. Once we’ve received and checked the item, we’ll refund your original payment method within [5–10] working days.
Exchanges. For a different size or colourway, contact us and we’ll arrange it subject to stock.