We want you to love your NEMA. If it isn’t right, here’s how returns work.
Your right to cancel. Under the UK Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving your order, for any reason, and must return the goods within 14 days of telling us. To cancel, email hello@nemaactive.co.uk with your name, order number and a clear statement that you wish to cancel, or use the cancellation form below. Because the bra is a sealed intimate garment, the right to cancel is lost if the hygiene seal is removed after delivery.
Our 30-day returns promise. On top of your statutory rights above, we give you a full 30 days from the day your order arrives to send an unworn bra back for a refund or exchange, as long as all tags and the hygiene liner are still in place.
Hygiene. As an intimate garment, the bra can only be returned unworn, unwashed, with all tags and the hygiene liner in place. For health and hygiene reasons we can’t accept returns where the item has been worn, washed, or has had the hygiene liner removed. This does not affect your rights in respect of faulty items.
How to return. Email hello@nemaactive.co.uk with your order number. We’ll send return instructions. You pay the cost of return postage for change-of-mind returns and we recommend a tracked service, as the item is your responsibility until it reaches us. We cover return postage for faulty or incorrect items. Founders 500 members get free returns.
Refunds. Once we’ve received and checked the item, we’ll refund your original payment method within 14 days of receiving the item back, or of you providing proof of postage, whichever is earlier. If you cancel under the Consumer Contracts Regulations the refund includes the standard delivery charge you paid; if you chose a more expensive delivery option we refund the standard rate. We may reduce the refund if the value of the item has been diminished by handling beyond what is needed to establish its nature, characteristics and function.
Exchanges. For a different size or colourway, contact us and we’ll arrange it subject to stock.
Model cancellation form
Copy into an email to hello@nemaactive.co.uk if you prefer:
To KOHA HQ Ltd (trading as NEMA), 25 Tamarisk Avenue, Reading, RG2 8JB, hello@nemaactive.co.uk. I hereby give notice that I cancel my contract of sale of the following goods: [description]. Ordered on [date], received on [date]. Name of consumer: [name]. Address of consumer: [address]. Date: [date].